For online purchase, returns can be made up to 30 days from dispatch. We do not accept returns of sale items.
Please contact us via phone or email to discuss your return.
All returned items must be in original condition and packaging unless faulty or damaged. Yarn must be in its original packaging and unopened. Any skein yarn that has been wound into a ball cannot be returned.
Return postage is the responsibility of the customer and products should be accompanied by a copy of the original receipt together with your contact details, including your phone number, email address and delivery address. We cannot accept any liability for returned goods lost or damaged in transit and recommend using a trackable delivery service.
If your order is incorrect or your items are damaged in transit to you, we will refund your purchase and the cost of the return postage. Please be sure to carefully document and photograph any damage to the package and contact us immediately. Replacement merchandise will be sent at no additional cost.